Can the AI assistant recommend treatment or dosing?
No. It refuses treatment decisions and routes clinical judgment questions to providers and Medical Information channels.
About Lya Provider Hub
Lya Provider Hub is created by biopharma to support providers with compliant therapy access, scientific exchange, and workflow tools.
US-only operational scope
WCAG 2.1 AA target
Promotional/medical separation
Audit-ready interactions
Quick Start
Recommended provider onboarding sequence.
- 1.Complete NPI verification and MFA enrollment in Settings.
- 2.Use Therapies to access on-label PI, dosing guides, and evidence resources.
- 3.Use Access & Reimbursement for BV, PA, appeals, and copay/PAP workflows.
- 4.Use Referrals to submit and track patient support program cases.
- 5.Use Safety & Quality to submit adverse events and product complaints.
- 6.Use Medical Information for scientific exchange and off-label inquiry routing.
- 7.Use GenAI Assistant for summaries and drafting support with citations and guardrails.
Frequently Asked Questions
Common provider and office staff questions.
How are off-label questions handled?
They are routed through Medical Information workflows with documentation and audit logging.
Can we use this outside the United States?
No. The current platform scope is US providers only.
What if we need EHR integration?
Workflow-only integrations are supported. This platform does not replace your EHR or hospital systems.
Does this platform include diagnosis or treatment recommendations?
No. It is explicitly out of scope for clinical decisioning and dosing recommendations.